Delivery and refunds
Version of 10 September 2026
Profits are digital goods inside the game Profit City. Nothing is shipped and nothing has to be collected: once the payment goes through, profits appear on your game account automatically. Below is how exactly that works and what to do if something goes wrong.
How you receive profits
Profits are credited to your game account automatically, right after the payment provider confirms the payment. It usually takes less than 5 minutes; the maximum is 24 hours from the moment the funds are charged.
There is no delivery in the usual sense: no physical goods are shipped and nothing needs to be collected. Credited profits show up in the game header and in the "Profits" section, and the operation appears in the profits history — the same place as awards and referral bonuses.
The service is considered delivered the moment the profits appear on your game account.
If the profits never arrived
Wait 24 hours from the charge: in rare cases the bank confirmation takes longer than usual.
We will find the payment and either credit the profits or refund the money — your choice.
How to cancel a purchase
Before payment. You can cancel at any moment: close the payment page or press "Cancel". Nothing is charged and no obligation arises.
After payment but before the profits are credited. If the funds have been charged but the profits have not arrived, you may cancel and get the full amount back.
After the profits are credited. Profits are digital content delivered at the moment of purchase, so once credited the purchase is fulfilled. Money is returned in the cases provided by law, as well as after a technical error: a double charge, the wrong pack credited, or an incomplete amount of profits.
How to get a refund, step by step
Step 2. Include the date and time of the payment, the amount, the name of the pack, your game account name and the last four digits of the card or the transaction id from the receipt. That is how we find the payment.
Step 3. We register the request on the day it arrives and review it within 10 calendar days at the latest. We reply to the address the request came from, or to the contact given in the form.
Step 4. If the decision is positive, the money goes back to the same card used for the payment within 10 calendar days of the decision. How long the crediting takes depends on your bank — usually 1 to 5 business days.
Refund amount
The full amount you paid is returned. No payment service fees, bank fees or any other deductions are withheld from it.
If we decline a refund, we explain the reason with reference to the offer and the law. A decline does not stop you from writing again with clarified details.
Where to write
We answer requests within 3 business days.